Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of redandfreckles.com (the "Site"). This Site is owned and operated by Two Damp Trans Ltd (UK Companies House Number 15101909, Registered Office address: Suite A,
82 James Carter Road,
Mildenhall,
Suffolk,
IP28 7DE,
United Kingdom), a media and publishing enterprise.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property

All content published and made available on our Site is the property of Two Damp Trans Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

    We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

    These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

    We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

    Third Party Goods and Services

    Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

    Payments

    We accept the following payment methods on our Site:

    • Credit Card;
    • PayPal; and
    • Direct Debit.

    When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

    If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

    Shipping and Delivery

    When you purchase goods from our Site, the goods will be delivered through one of the following methods:

    • Standard delivery by post. Delivery takes 5 - 7 business days. Express delivery available.; or
    • Electronic download.

    Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays.

    You will be required to pay delivery charges in addition to the price for the goods you purchase.

    If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

    You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

    Right to Cancel and Receive Reimbursement

    If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

    • Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium;
    • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
    • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
    • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

    To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by using the details provided in the Contact Information section of this document. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

    The right to cancel does not apply to:

    • Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
    • Custom or personalised goods;
    • Goods that will deteriorate or expire rapidly;
    • Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control; and
    • Newspapers, magazines, or periodicals, except for subscriptions to such publications.

    Effects of Cancellation

    If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

    If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

    We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

    If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.

    We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

    This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

    Refunds

    Refunds for Goods
    Refund requests must be made within 14 days after receipt of your goods.

    Refunds do not apply to the following goods:

    • Digital downloads; and
    • Sale items.

    Returns

    Returns can be made by mail. To return a good by mail, follow the following procedure:
    Pack your goods and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.

    Consumer Protection Law

    Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

    Links to Other Websites

    Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

    Limitation of Liability

    Two Damp Trans Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

    Indemnity

    Except where prohibited by law, by using this Site you indemnify and hold harmless Two Damp Trans Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

    Applicable Law

    These Terms and Conditions are governed by the laws of the Country of England.

    Dispute Resolution

    Subject to any exceptions specified in these Terms and Conditions, if you and Two Damp Trans Ltd are unable to resolve any dispute through informal discussion, then you and Two Damp Trans Ltd agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Two Damp Trans Ltd.

    Notwithstanding any other provision in these Terms and Conditions, you and Two Damp Trans Ltd agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

    Severability

    If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

    Changes

    These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

    Contact Information

    Please contact us if you have any questions or concerns. Our contact details are as follows:

    help@redandfreckles.com

    or

    Two Damp Trans Ltd
    Suite A,
82 James Carter Road
    Mildenhall,
Suffolk,
IP28 7DE
    United Kingdom

    You can also contact us through the form available at Contact Us.

    Effective Date: 1st day of July, 2024

    Cancellation Form

    If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below.

    help@redandfreckles.com

    or

    Two Damp Trans Ltd
    Suite A,
82 James Carter Road
    Mildenhall,
Suffolk,
IP28 7DE
    United Kingdom

    I hereby give notice that I cancel my contract of sale of the following goods or services:
    ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

    Ordered on: ______________________________________

    Received on: ______________________________________

    Customer name: ______________________________________

    Customer address: ____________________________________________________________________________

    Signature (only required if you are returning a hardcopy of this form):

    ______________________________________

    Date: ______________________________________

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